I'm waay past that. I got a new sewing machine! It's a brand new Baby Lock Ellure Plus. I love this new machine ~ of course I also loved my old machine too.... What I don't love is how I came to get this new machine.
This is quite a story so make your self comfortable while I tell you my tale of woe..
So this summer the family and I took a trip down to Florida. We saw family and friends and actually had a few touristy days in there as well. Visited some attractions as well as beaches etc. A great trip for the most part.
While planning for this vacation I also planned on taking my sewing machine in for servicing while we were gone. I didn't know of any local Baby Lock dealers here so I decided that I would take my machine in to the shop in Ormond Beach, FL on the way down (Tues) and pick it up on the way back home (Sat). I called the shop and told them what I wanted to do and they said it would work for them because their tech comes in to work on the machines on Friday. Great!
On Saturday we stopped in Rockledge, picked up the kids and headed for Ormond Beach. Although I didn't think it necessary, Richard called the shop just to verify that the machine was there, ready and someone would be there until 5:00. Again, "yep."
Well I'm sure you can see where this is heading... We get to the shop at 4:00 on the dot and guess what ~ NO ONE IS THERE!!! The shop is closed. Checked the doors, looked in the windows, called the phone inside ~ nope! I also happened to know that the owner lives about the shop and so I went up there and knocked ~ no one there either. What to do? Got a bright idea and called the security company. They have signs in the window for a number to call in case of emergency and in my mind, this was definitely an emergency!!! Good thing it really wasn't though cause I had to call the company 7 times before I finally got someone to answer ... and when they did they really weren't sure where to find a number to call. They finally did give me a cell phone number but no name, which turned out to be the owners' cell. Unfortunately she didn't answer that either!
I finally heard from the owner on Sunday afternoon. I'm thinking the first thing out of her mouth should have been an apology but what I got were excuses. This one didn't tell this one, that one went home early ... WHATEVER! I had spoken to four different people over the course of the week and they all knew the situation. I told her I needed the machine shipped back to me in VA ~ at her expense and she agreed.
Again, more excuses. She gave the machine to her husband to ship. He took it to Fed Ex but they were supposed to pack it but they didn't... but at least they insured it. She suggested I take it somewhere local to have it fixed and she would reimburse me for the costs (Duh!). I found a shop about 45 minutes away and took it there, explaining the situation. He was kind enough and curious enough to put my machine at the front of the pile for servicing. Several days later he called to tell me that it wasn't good but he'd fixed it as well as he could ~ to the tune of $250. which I paid him. He said that my machine had to have been either dropped from pretty high up or thrown to do this much damage. That the metal inside the machine was actually bent.
I called the shop owner in Fla (taking me several more tries to get in touch with her) and she whined and complained about the cost but agreed to reimburse me. It did take several weeks to get her check. In the mean time I could sew with my machine but the tension was off, the led light was funked up and it really wasn't sewing as well as it should, making weird noises and such.
I decided that this was not an acceptable situation and told the shop owner that since she had insured this machine for a couple of thousand dollars (her words), she should really send me a new machine and file a claim with the shipping company for damaging the machine. Well push comes to shove and it actually wasn't insured!
Now she ships machines all the time. Who doesn't pack correctly and insure a machine that costs that much money? No one! I was beginning to have some idea of what had probably actually occurred. I think she or someone at the shop actually dropped my machine BEFORE it got shipped back, didn't pack it correctly and that's why Fed Ex wouldn't insure it. Also the shipping box was in perfect condition. Wouldn't it show signs of being dropped if it happened in transit.
Well her big idea now is for me to bring it to the dealer here, let him repack it and then send it to Baby Lock to be worked on there. It will be at least a month now before I will see my machine again.
I actually worked at a Baby Lock dealer in Tampa ~ Keep Me In Stitches ~ and they are awesome. I called the owner Melissa and asked her if I could get the number of their rep from Baby Lock who I'd met several times while working there. Not only did she give me her number, she asked me to wait a few minutes to give her time to call Rose first and let her know I was calling and to help me. Well I was beyond thrilled. I called Rose and she had actually just heard from the shop in Ormond Beach... something about a machine damaged in shipping ~ so I told her the whole story and my suspicions. She said to let her do some checking and she would get back to me.
The next morning I got a call from a very unhappy shop in Ormond Beach, telling me thatTHEY had decided to send me a new machine rather than hassle with the other one. But I needed to send my old machine back to them with ALL the original parts or they were going to take them out of my new machine! Blah blah blah... I called Rose to thank her for the call I just got and she said "that better have been a call telling you that they are sending you a new machine!"
Not only did Baby Lock send me a new machine ~ they sent me an upgraded version of the new machine. My new baby is amazing and awesome and a dream to sew on. I've always loved Baby Lock over all the other machines I've sewn on ~ and I've sewn all almost all of them including Bernina. I have recommended them to so many friends and will continue to do so.
Not only is the machine itself wonderful ~ the employees who stand behind them are fantastic as well. I don't think I'll be going to the shop in Ormond Beach again ~ but I have now know where I can take my machine here to be serviced. They unfortunately don't sell fabric but that's probably a good thing!